Help centre
Frequently asked questions
Everything you need to know about LAPWORK, your cat and your order.
Using it with your cat
How does the cat pouch work?
The arched zip across the chest opens into a soft inner pouch. Lift your cat in, zip it halfway, and they can poke their head out of the round cuffed opening while you keep both hands free.
What if my cat won’t go in?
Most cats need a few days to get used to it. Leave the hoodie where they sleep so it smells familiar, wear it at their usual cuddle time, drop a treat in the pouch and let them explore. If it’s still not for them, you have 30 days to send it back for a full refund.
What size of cat does it fit?
The pouch suits most small to medium cats. If your cat is on the larger side, size up and always keep a hand underneath them when you stand up or move around.
Is it safe for my cat?
The opening lets your cat breathe and look out freely, and they can climb out whenever they want. Never zip the pouch fully closed with your cat inside, and always support them when you move.
Sizing and care
What size should I get?
LAPWORK is an oversized fit on purpose, so there’s room for your cat. Take your usual size for a roomy fit, or size up if you’re between sizes or have a bigger cat.
Can I wear it without a cat?
Of course. With the pouch zipped closed it’s a big, soft sherpa hoodie for cold days and cosy evenings.
How do I wash it?
Turn it inside out, wash cold on a gentle cycle and hang to dry. Skip the tumble dryer so the sherpa stays soft and fluffy. A lint roller takes care of cat hair between washes.
Orders and delivery
How much is delivery?
Delivery is free and tracked on every UK order.
How long will my order take?
We dispatch within 1–3 working days, and most orders arrive within 7–12 working days. See our shipping page for details.
How do I track my order?
You’ll get a tracking number by email as soon as your order ships. Enter it on our tracking page to follow your parcel.
Do you ship outside the UK?
Right now we deliver to the UK only.
How do the bundle discounts work?
Buy 2 hoodies and save 15%, or buy 3 and save 20%. You can pick a different colour and size for each one, and the discount is applied automatically at checkout.
Returns
What is your returns policy?
You have 30 days from delivery to return your order for a refund, for any reason. Read the full returns policy.
My order arrived damaged or wrong. What now?
Sorry about that. Contact us within 30 days with your order number and a photo, and we’ll send a replacement or give you a full refund.
Still have a question?
Send us a message and we’ll get back to you within 1–2 working days.